Delivery and returns
Shipping Information
For domestic shipping we use Royal Mail and Parcel Force, and complete deliveries as soon as possible after receiving your order. We use signed for, tracked delivery unless requested not to. We provide customers with a tracking number for their order, and updates on its progress. We are currently offering free shipping within the UK for orders over £50. The free shipping option is 2nd class signed for, so please select an alternative method if you prefer faster delivery.
For international shipping we also use the Post Office service. This will be international signed for, for packages under 2kg, and the signed for, tracked Parcel Force service for packages above this weight.
Please note that any customs charges and handling fees are your responsibility. We do not have visibility on this, and recommending leaving extra time in case they occur.
If you have specific requirements, or are unclear on this information we would be happy to assist at +44 (0) 20 7928 142 or shop@wagumi-j.com.
UPS option
For domestic and international shipping we are also offering an option of UPS shipping. This typically takes 3-5 working days to deliver in the UK. Internationally, it of course varies by country, but may be faster than the postal service.
Christmas 2023
The last posting dates for Christmas in the UK can be found here:
https://www.royalmail.com/christmas/last-posting-dates#lastpostingdates
(2nd class 18 Dec, 1st class 20 Dec, Special delivery for later dates available on request)
The equivalent information for UPS is here:
https://www.ups.com/assets/resources/webcontent/en_GB/UPS_Year_End_Holiday_Schedule-GB.pdf
Please consult with us if we can provide more information on holiday shipping.
About gifts
Gift giving is daily life in Japan, and we take it seriously. If you select gift wrapping we will complete this in a traditional Japanese way, with coloured paper and a mizuhiki.
In the case that the shipping and billing address are for different individuals then we will assume it is a gift being sent directly, and not include a receipt, unless requested differently.*
(*If you would like to return or exchange a product sent as a gift, we would be able to do this subject to our normal returns policy, with e-mailed proof of purchase).
When sending directly, we would be happy to include a hand written message to the person you are sending a gift to, and you can request this via the available box for text when checking out.
Returns policy
Our returns policy lasts for 30 days. Beyond this period we can no longer offer a refund or exchange.
Please notify us within the 30 day period, and before bringing return items to the shop.
To be eligible for a return, the item must be unused and in the same condition as it was when received. It must also be in the original packaging.
There are certain types of item that are ineligible for returns. This includes perishable goods such as food and plants. This is also true for items of personal clothing.
To complete returns, proof of purchase is required.
Refund policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and whether it is eligible for a refund. Once we have confirmed the item, we will process the refund according to the original method of payment. It is important to note that card refunds can take time dependent on the processing time of the issuer or bank. This is not within our control.
Sale items are exempt from refunds.
Exchanges
Under certain circumstances we can exchange items, and replace those that are defective or damaged. Please contact us at shop@wagumi-j.com, to allow us to take this forward.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returning products
To return a product, please send it to: wagumi, 1.09 Oxo Tower Wharf, London, SE1 9PH, UK.
The responsibility for the shipping costs fall on the sender, unless the item is faulty. We can not refund shipping costs, and in the event of a refund for a product, the cost of shipping will be deducted.
If you are shipping an item over £75, then you should consider using a trackable shipping service or purchasing shipping insurance. If the item for return or exchange does not reach us, then we can not complete the process.